FAQs
You can upload your driver's license and ID/passport through our platform after booking or via WhatsApp to our customer service number.
The minimum age is 18, and you need a minimum of 3+ years of driving experience to proceed without providing a guarantee.
All additional fees will be transparently listed in the "extras" section, allowing you to select the services you need.
All cars come with TPL (Third Party Liability) insurance. Additional options for half or full cover are available for cars under 10 years old.
We offer the option for pick-up and drop-off at different locations, though an extra fee applies based on the distance from the dispatch location.
Most of our fleet has no mileage limit. However, if applicable, there's a limit of 300km per day, with an excess charge of 0.20 euros per km thereafter.
In case of a breakdown, contact our customer service or the person who delivered the car to you.
You can choose between "full to full" or "same to same" fuel options, ensuring clarity to avoid misunderstandings.
Additional drivers can be added. Any associated costs will be detailed in the "extra cost" section, varying based on the car type or category.
From May to October, free cancellation is possible three weeks in advance. Otherwise, a cancellation within 10 days of the reservation (outside May to October) will result in a loss of the 10% advance payment.
After making your car reservation and payment, our team will contact you via WhatsApp or email a day before your arrival to arrange the pick-up time and location.
Third Party Liability Insurance (TPL) covers material damages and injuries that may be caused to third parties as a result of vehicle opration by the vehicle owners and/or operators. Thrugh this mandatory insurance the risk is transferred to EUROSIG sh.a.
EUROSIG covers material damages or physical injuries caused by the Insured to third parties, as well as passengers riding in the insured vehicle that causes the damage. Indemnification for these damages is done in accordance with law No. 10076, dated 12.02.2009 “For the Mandatory Insurance in the Transport sector”. The category of the vehicle is no longer entered by the insurance agent. Insead it is automatically selected when the license plate is entered into the system along with other technical details and driver identification data. The TPL Policy is prepared in three copies; the original Policy is issued to the client, one copy is issued to the client only upon their request, since it constitutes a financial invoice, recognized by the General Directorate of Taxation, and the second copy is kept by EUROSIG.
Careful! This police enters into force on the date of issue at 24:00.
Pickup and Return of the Vehicle The lessor rents the vehicle to the lessee with the relevant documents and in optimal technical condition for one. The parties signing the contract take photos of the vehicle outside and inside to verify its physical condition his. The lessee delivers the vehicle personally on the important Date, Place and Time in the contract. Maintenance of vehicle over the time of some of the contract without notifying the Lender, for the breach of the Contract and doubts in acquisition of the vehicle. In these cases, the labor bodies are notified. For cases where the tenant delivers the vehicle late even though he has notified the Lessor, charges an additional fee for 24 hours (1 day), according to the daily value of the stay in the Contract. Tenant's responsibility Lessee must use the vehicle by applying the road rules in the Republic of Albania; to follow the normal work, in the following, of the tool to solve any problem related to me vehicle, you must contact the Renter. The renter must be insured before using the type of the fuel specified in the contract. The lessee is prohibited from using the vehicle to tow other vehicles, to race and exceed the limit of the number determined in a vehicle. Car rental contract with renter is an individual, except in cases where it is specified otherwise in the contract, authorized to use the vehicle It is only the renter. The lessee is allowed to travel alone within the territory of the Republic of Albania, except when specified otherwise in the contract. Very important ,Do not drive the car on unpaved road.
The renter is obliged to immediately notify the Police at numbers 126; 112;, 129 and in Kosovo on numbers 192 and 193, after the procedure carried out by the Police, informs rental company on the contact numbers noted in the contract and subsequently delivers a copy of the Police Report to the renter. If the event that occurred includes the vehicle as an object of consideration in the judicial process, then a copy of the decision of the cut-off form of the Law-Court is submitted to the car rental company. Damages and Fines In case of offenses with physical consequences to the vehicle, the renter assumes the responsibility to pay expenses, including the time that the vehicle remains out of service due to damage The renter undertakes and makes the following payments in a timely manner: Pays the full value of the fines imposed by the competent bodies and any expenses related to them. If the renter hides the fines, then he is required to pay three times the amount in within a week. In case of refusal, legal proceedings follow based on the terms of the contract. Responsibilities during the rental Period Renter bears full responsibility in case of violations of road traffic rules and for any damage can be caused to the vehicle by the Renter himself or by third parties during the rental period. The buyer bears full responsibility in case of theft of the vehicle or part of it by paying the full value of the property or parts according to the market value, he pays the missing rent as a result, for the entire period until the replacement of the vehicle or the missing parts, always agreed by the Renter. Renter assumes all civil and criminal responsibilities for all violations, during the period of rental. For issues arising from breach of contract for which a solution cannot be reached first parties, then the parties refer to the competent court. In case of an accident, a copy of the Police Report, a copy of the decision on damages from insurance companies as well as the decision of the Court in cases where the case goes to Court.